Sterling Bank Plc, “the one customer bank,” one of Nigeria’s full-service commercial bank with an asset base above USD 4.9 billion desired to modernize her operations through a one-stop solution that would combat the realities of cyber-security theft, manage operations, optimize productivity and eventually deliver superior returns to shareholders. Sterling Bank Plc’s team of over 6,500 professionals serve over 1.4 million active customers that cut across retail, corporate and institutional clients, through 179 business offices, 800 ATMs, 5000+ Point of Sale devices and other digital channels. In line with global best practices and the need to build a sustainable and trusted bank, Sterling Bank set out to enhance its operations with the use of technology to manage costs, drive efficiency and sales, empower their mobile sales reps, optimize productively, and deliver superior returns to shareholders. Sterling Bank required a holistic mobility and data security solution that meets its cyber-security requirements (including multi-factor authentication as an additional layer of security for corporate data, self-service password reset for field agents and mobile employees and file-level mobile-device-management and persistent information security for the bank’s email and other information accessed through mobile devices). These requirements are further bolstered by the prevalence of identity thefts against customers of financial institutions and other cybersecurity threats.
As a strategic Microsoft Partner in the country, Wragby Business Solutions brought to bear our competencies as the first Cloud Gold Platform Partner in the region, working with Sterling Bank to choose and deploy the Microsoft Enterprise Mobility Suite (EMS) Solution. Wragby built this solution on the robust mobility solution that EMS provides; integrating Microsoft Windows Azure Active Directory Premium for Sterling Bank’s self-service password reset requirements, Azure Information Protection Services to maintain the highly-desired data protection through information persistent protection on any device, and Microsoft Intune for device management including the flexibility of managing Android and iOS devices. The solution has increased the bank’s productivity and currently contributes to the massive success in the account opening across the country by an increasingly mobile workforce. The solution adequately addressed the security concerns of top management, information protection is now more secure, and issues of the password reset while abroad is now a thing of past. Project Name- Core Business Application Modernization Serling Bank was looking to improve service delivery and customer experience through active collaboration between IT, operations, and business leaders from all departments by modernizing its multiple core banking systems and legacy applications. Outcome- Flexible and Scalable applications, Improved customer experience, Reduced cost spent on Infrastructure and risk of outages due to capacity issues, Advanced Security and Seamless maintenance