Our offering
Optimize Your Business Operations
Our Managed Services provide end-to-end management of your Azure cloud environment, ensuring that your operations are secure, scalable, and optimized for peak performance. We offer a full spectrum of support services that cover every aspect of your cloud environment, from data and infrastructure to applications and Security.
Managed
Services for Data
Manage your data platforms, integration pipelines, and Power BI dashboards with our cloud and on-premises support. We cover everything from provisioning, infrastructure setup to continuous monitoring while ensuring data availability, security, and optimization.
Managed
Services for Applications
Optimize your applications with our end-to-end support services, from web development, ERP and SharePoint management to testing and license planning. Our on-site or remote services ensure your applications are updated, secure, and high performing.
Managed
Services for Infrastructure
Get comprehensive support for your server infrastructures, cloud services management, SharePoint infrastructure as well as patch and vulnerability management. Our 24/7 monitoring ensures availability, security, and performance of both your on-premises and cloud environments.
Managed
SOC (Security Operations Center)
Leverage our Managed SOC support for round-the-clock security monitoring, threat detection, and incident response to protect your cloud assets. Our services encompass Extended and Managed Threat Detection & Response (XDR/MDR) along with SIEM solutions management across on-premises, hybrid, and multi-cloud environments.
What we offer
End-to-End Managed Services
Wragby Managed Services provides full-spectrum IT support services to organizations in various industry verticals. These services are designed to the uniqueness of each organization. Managed Services delivery teams are primed to offer onsite support, remote support, continuous support or scheduled support.
Our Managed Service Plans
Essentials
- 24 x 7 support with 24-hr response time.
- Wragby ITSM Tool: Self-care enabled access.
- Proactive infrastructure Monitoring and alerting.
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Standard
- 24 x 7 support with 1-hr response time.
- Shared Technical Account Manager (TAM).
- Wragby ITSM Tool: Self-care enabled access.
- Microsoft Premium Support (MSPS)
- Proactive infrastructure Monitoring and alerting.
Advanced
- 24 x 7 support with 15-mins. response time for high priority incidents.
- Shared Technical Account Manager (TAM) & Solutions Architect.
- Wragby ITSM Tool: Self-care enabled access.
- Microsoft Premium Support (MSPS)
- Service Delivery Management
- Infrastructure Assessments
- Proactive Infrastructure monitoring and alerting
- Protective capacity planning, performance and cost optimization
- Monthly/Quarterly Managed Services reports.
Premium
- 24 x 7 support with 15-mins. response time for high priority incidents.
- Direct Access to L3 Support
- Dedicated Technical Account Manager (TAM) & Solutions Architect.
- Wragby ITSM Tool: Self-care enabled access.
- Microsoft Premium Support (MSPS)
- Service Delivery Management
- Infrastructure Assessments
- Proactive Infrastructure monitoring and alerting.
- Protective capacity planning, performance and cost optimization
- Monthly/Quarterly Managed Services Reports.